Last Updated: September 01, 2024
At Treacademy Online, we strive to provide high-quality educational content and services. If you are not satisfied with your purchase, we want to help. Please review our refund policy below.
1. Eligibility for Refunds
Refunds are available for the following:
- Courses: You may request a refund within 14 days from the date of purchase if you have not completed more than 50% of the course content.
- Subscription Plans: If you are subscribed to a monthly or annual plan, you can cancel your subscription at any time before the next billing cycle. Refunds will not be issued for previous payments.
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact our support team at info@treacademy.online.
- Include your order number, the name of the course, and the reason for the refund request.
- If applicable, indicate whether you have completed any course content.
3. Processing Refunds
Once we receive your refund request, we will:
- Review your request in accordance with our refund policy.
- Notify you of the status of your request within 7 business days.
If approved, refunds will be processed back to the original payment method used during the purchase. Please allow 5-10 business days for the funds to reflect in your account, depending on your financial institution.
4. Exceptions
The following purchases are non-refundable:
- Courses that have been completed or have exceeded the refund eligibility period.
- Any fees for services rendered that are not part of the course, such as certification exams or additional materials.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us.